Jive Communications Releases Call Analytics Package
Jive announces Call Analytics as the latest feature ugrade to PBX Manager. This package allows Jive clients to gain deeper insights into their business call patterns.
OREM, Utah - September 01, 2009 - Jive Communications (www.GetJive.com), an enterprise-quality telephone systems and services provider, annouced the release of Call Analytics in PBX Manager. This software release further solidifies Jive's technological lead in the Hosted PBX business communications industry.
Jive Communications (Jive), which uses a Voice over Internet Protocol (VoIP) system to provide business customers with advanced PBX features via the cloud, is confident that Call Analytics can help clients make better decisions regarding sales and support staffing, marketing budget allocation, and other operational functions.
"Call Analytics is a similar concept to web analytics," said Matthew Peterson, V.P. of Business Development for Jive. "A company using Jive's platform can now truly analyze their phone traffic, and utilize the information to improve their processes and margins. Call Analytics go way beyond normal call logs in helping managers understand and growth their businesses."
Call Analytics allows users to show call traffic, minute volume, averages, and trends by telephone number (DID), extension, day, or in aggregate. It also shows call traffic based on geographic location, and allows users to drill down into the data for more specific reports, graphs, and maps.
To view a demo of the Call Analytics package, please visit http://www.getjive.com/demo/reports.
To learn more about Jive's highly-touted Hosted VoIP services visit http://GetJive.com/products/features, or call a Jive representative at 877-333-8880. Jive has been providing enterprise-quality VoIP service to small businesses since 2005.
ABOUT JIVE COMMUNICATIONS
Jive Communications (Jive) delivers enterprise-quality telephone systems and services to businesses of all sizes via Voice Over Internet Protocol, or VoIP. Its virtual PBX platform offers a wide range of features including music on hold, extension dialing, unified messaging and online account management to its customers throughout the United States. Jive also provides dial tone, long-distance, toll-free, and international calling services. The communications platform was purpose-engineered from the ground up to be fault-tolerant and extremely scalable without the enormous cost of other telephone switching platforms. For more information about Jive Communications, visit www.GetJive.com.
MEDIA CONTACT FOR JIVE COMMUNICAITONS
Mike Sharp
801-804-7109
msharp at getjive dot com